Frequently Asked Questions

The Room Where It Happens

  • We’re one of a kind!

    The Room Where It Happens (TRWIH) is London’s ultimate Musical Theatre piano bar, bringing together showtune lovers for a one-of-a-kind, high-energy singalong experience. Featuring West End talent, immersive performances, and a lively party atmosphere, it’s the go-to venue for fans of Broadway and the West End

  • We will be found!

    We are located at 5 Greek Street, Soho, London, W1D 4DD. Just a short walk from multiple London Underground stations:

    • Tottenham Court Road (Central, Northern & Elizabeth Lines) - 5 minute walk 

    • Leicester Square (Northern & Piccadilly Lines) - 5 minute walk 

    • Covent Garden (Piccadilly line) - 7 minute walk 

    • Piccadilly Circus (Piccadilly line & Bakerloo line) - 8 minute walk

    • Oxford Circus (Central, Bakerloo & Victoria Lines) - 10 minute walk

  • Opening up, letting the day in!

    • Wednesday – Friday: 5:00 PM – 2:00 AM

    • Saturday: 12:00 PM – 2:00 AM

    • Sunday: 5:00 PM – 12:30 AM

    • Monday & Tuesday: Closed (except for special events such as St. Patrick’s Day)

  • Entry is free before 9PM. After 9PM on Fridays and Saturdays there is a £10 entry charge. Some events, such as special singalongs and themed nights, require pre-booked tickets via  Design My Night.

  • You may have to wait for it…

    But after 9PM - yes! Pre-booking is necessary in the early evening however.

  • We encourage guests to dress with flair! While we don’t have a strict dress code, we love when guests embrace the theatrical spirit. You’re never fully dressed without a smile!

    Not permitted: Flip-flops, gym wear, excessively casual attire.

  • Show yourself, let me see who you are!

    Yes, we do require ID on entry on Thursdays, Fridays and Saturdays and from 10pm Wednesday and Sunday. This is to help ensure the safety of our guests within our venue.

Bookings & Reservations

  • You can book a table via Design My Night or by emailing our team.

  • Popular!

    All dinner and brunch bookings require card authentication. Groups of 8 or more for dinner require a pre-order at least 8 hours in advance. Large bookings of 10+ guests may be placed in The Wilde Party Room. Guests may be seated in The Wilde Party Room when the other areas are already fully booked.

  • Yes! We offer private hire options for The Wilde Party Room, The Vaults, or Full Venue Hire. Please contact us for details!

  • Absolutely! The Wilde Party Room is available for private hire - reach out to our team for more!

  • For private hires, we require 50% of the minimum spend upfront and the remaining balance two weeks before your event.

  • We hold tables for 20 minutes after your booking time. After that, you reservation may be released to walk-in guests.

  • Brunch: £20 per guest if cancelled within 48 hours.

    Dinner bookings: £25 per guest if cancelled within 48 hours. 

    Drinks tables: £10 per guest if cancelled within 48 hours. 

    Private hire deposits are non-refundable, but we can try to reschedule.

Food & Drinks

  • Yes! We offer a full dinner menu, bar snacks and weekend brunch.

  • You can find our food and drinks menus here or request them here via email.

  • Yes! Bottomless Brunch includes:

    • A two-hour experience

    • Live musical entertainment

    • Your choice of brunch dish plus dessert available as an additional

    • Bottomless Prosecco, Mimosas, or House Cocktails

  • Everyone at the table must choose either Bottomless or Non-Bottomless. Bottomless drinks start at your allocated time - late arrivals do not extend the session. We reserve the right to stop service if guests appear intoxicated, for their safety.

  • Yes! We offer gluten-free, dairy-free, vegetarian and vegan options. However, as our kitchen handles allergens, we cannot guarantee no cross-contamination. Please let the team know ahead of time and upon arrival.

Entertainment & Events

Let me entertain you!

  • 5PM to 9PM - Live singing waiters performing classic and modern showtunes

    9PM to 2AM - A big singalong party, where the audience and live pianists take centre stage

  • Absolutely! Our pianists take song requests all night long.

  • Yes! Special events include:

    • Pal-entine’s & Valentine’s Day Specials

    • St Patrick’s Day Celebrations

    • Payday Weekend Parties

    • Christmas & New Year’s Eve Extraveganza

Guest Policies & Accessibility

  • We are a strictly 18+ venue. However, we do allow guests aged 12+ from 5PM - 7PM for dinner bookings. For their own safety, they must:

    • Be seated at a table with an adult

    • Leave by 7.30PM

    • They will not be allowed in the bar areas

    • They must wear a wristband that will be given to them upon arrival

    If you are making a booking including any under 18’s the booking team must be made aware in advance - please call 020 3822 0118 to speak with one of our team members! We look forward to welcoming you!

  • We do not offer a guest list or queue jumping, except for pre-arranged private parties.

  • If a guest appears too intoxicated, we reserve the right to stop serving alcohol for their safety.

  • Somewhere to leave your coats, brollies, bags and hats... does anyone still wear a hat?

    Yes! Cloakroom service is available for a small charge.

  • As a listed building, full accessibility is limited. The ground floor is wheelchair accessible, but unfortunately, the toilets are located downstairs.

Payments & Policies

  • No, we are a cashless venue. We accept credit/debit cards and contactless payments.

  • Yes, a 12.5% discretionary service charge is applied to bills.

  • Yes! We can set up a pre-paid tab and provide wristbands or a company name password for controlled drink access.

  • Yes! We have pre-order drinks packages including bottles of Prosecco, cocktails and spirits. These must be ordered and paid for 48 hours in advance.